GENERAL TERMS AND CONDITIONS
General sales policies
These terms and conditions govern the use of this website www.rbcollection.fr. This website is owned and operated by Roxane Balducci Gauthier. By using this website, you indicate that you have read and understood these terms of use and agree to abide by them at all times. Website type: e-commerce
Intellectual Property All content published and made available on this site is the property of Gauthier Roxane and its creators. This includes, but is not limited to, texts, logos, documents, and everything else that contributes to the composition of this site.
Age Restrictions: The minimum age to use this site is 18. Users agree that by using our site, they are over 18. We assume no legal responsibility for false statements of age.
European legislation mandates that all sexually derived products be sold only to adults.
Acceptable Use: As a user, you agree to use our site lawfully and not to use this site for unlawful purposes, namely:
- Harassing or mistreating other users of the site
- Violating the rights of other site users
- Violating the intellectual property rights of the site owners or any third party to the site
- Hacking another user's site account
- To act in any way that could be considered fraudulent
- Participating in any illegal activity on the site
- Display any material that may be deemed inappropriate or offensive
If we believe you are using this site illegally or in a way that violates the acceptable use terms above, we reserve the right to limit, suspend, or terminate your access to this site. We also reserve the right to take any legal action necessary to prevent you from accessing our site.
Accounts When you create an account on our site, you agree to the following:
- that you are solely responsible for your account and for the security and confidentiality of your account, including any passwords or sensitive information associated with that account, and
- that all personal information you provide to us through your account is up-to-date, accurate and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you use our site illegally or violate the acceptable use terms.
Sales of goods and services This document governs the sale of goods made available on our site.
The goods we offer include:
- lingerie
- Toys for Adults
- Wellness Products
The goods related to this document are those displayed on our website at the time you access it. This includes all products listed as out of stock. All information, descriptions, or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by this information, descriptions, or images, as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods at your own risk.
Payments We accept the following payment methods on this site:
- Bank card
- PayPal
- Lydia
When you provide us with your payment information, you confirm that you have authorized the use of and access to the payment method you have chosen. By providing us with your payment details, you confirm that you authorize us to charge the amount due to that payment method. If we believe that your payment has violated any law or any of our terms of use, we reserve the right to cancel your transaction.
Shipping and Delivery: When you make a purchase on our site, you agree to provide a valid email address and shipping address for the order. We reserve the right to modify, reject, or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will issue a credit note for the amount you paid, valid for 12 months. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
Returns
We want you to be completely satisfied with your purchase from our site. If for any reason you wish to return a product, please follow these guidelines:
- Returns are accepted up to 25 days after receiving the product.
- Return shipping costs are the responsibility of the customer.
- A restocking fee of 45% of the product's selling price will be deducted from the refund amount.
To initiate a return, please contact our customer service department for specific instructions. We strive to process all returns quickly and efficiently.
Thank you for your trust and support.
Refund
We are committed to providing an efficient and transparent refund service to our customers. Please note the following conditions;
- Refunds are available for returns made within 25 days of receiving the product.
- Return shipping costs are the responsibility of the customer.
- A restocking fee of 45% of the product's selling price will be deducted from the refund amount.
- If the delivery time exceeds the scheduled date by 10 days.
- If the product arrives damaged, broken or does not match the description provided, please contact our customer service for specific instructions regarding a refund or credit.
We strive to resolve any issues related to your purchase quickly and satisfactorily. Thank you for your trust and support.
Limitation of Liability: Gauthier Roxane or any of her employees will not be held responsible for any problems arising from this website. However, Gauthier Roxane and her employees will not be held liable for any problems arising from any improper use of this website.
Indemnification As a user, you hereby indemnify Gauthier Roxane against any liability, cost, cause of action, damage or expense arising out of your use of this site or your breach of any of the provisions set forth herein.
Applicable Laws: This document is subject to the laws applicable in France and aims to comply with its necessary rules and regulations. This includes EU-wide regulations as set out in the GDPR.
Severability: If, at any time, any provision of this document is deemed inconsistent or invalid under applicable law, such provision shall be deemed void and severed from this document. All other provisions shall remain unaffected, and the remainder of the document shall continue to be considered valid.
Modifications These terms and conditions may be modified from time to time to maintain compliance with the law and to reflect any changes in how we operate our site and how we expect users to behave on our site. We recommend that our users check these terms and conditions periodically to ensure they are aware of any updates. When necessary, we will notify users by email of changes to these terms and conditions or post a notice on our site.
Contact Us: Please contact us if you have any questions or concerns. Our contact details are as follows: 33 6 58 45 64 21, Avenue du Vercors, 38600 Fontaine, Rhône-Alpes, France
Effective date: January 29, 2023.
Privacy Policy
www.rbcollection.frBalducci Gauthier RoxaneType de site : e-commerce
Introduction
This Privacy Policy describes RBcollection's practices regarding information collected from users who access our website at https://www.rbcollection.fr or who share personal information with us.
Reasons for data collection
The processing of your personal information (i.e. any information that could potentially allow your identification by reasonable means) is necessary for the performance of our contractual obligations to you and to provide you with our services, protect our legitimate interests and comply with the regulatory (legal and financial) obligations to which we are subject.
By using the Site, you agree to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to read the Privacy Policy carefully and use it to make informed decisions.
What information do we collect?
We collect two types of data and information about our Users.
The first type includes non-identifiable and non-identifying information concerning one or more Users, which may be made available to us or collected as a result of their use of the Site ("RBcollection.fr"). We do not know the identity of the Users from whom this non-personal information was collected. The non-personal information collected may include your aggregated usage information and technical information transmitted by your device, including certain information relating to computer software and hardware (e.g., the type of browser and operating system your device uses, language settings, access time, etc.) in order to improve the functionality of our Site. We may also collect information about your activity on the Site (e.g., pages viewed, online navigation, clicks, actions, etc.).
The second type includes Personal Information, that is, individually identifiable information that identifies an individual or that could reasonably be used to identify an individual. This information includes:
- Device information: We collect personal information about your device which includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information related to your activity on the Site.
- Registration information: When you register on our Site, we will ask you to provide certain information, namely: your first and last name, your email or postal address, and other information.
How do we receive information about you?
Your personal information is collected in several ways:
- When you voluntarily provide your personal data by registering on our Site;
- When you use or access our Site in connection with your use of our services;
- From third-party providers, services, and public records (e.g., traffic analysis providers).
What information do we collect?
We do not rent, sell, or share User information with third parties except as described in this Privacy Policy.
We may use the information for the following reasons:
- Communicating with you: by sending you messages about our services, providing you with technical information and answering any customer service questions you may have;
- To communicate with you and inform you of the latest updates and new services;
- To show you advertisements when you use our Site (see the "Advertising" section for more information);
- Promote our websites and products (see the "Marketing" section for more information);
- To conduct statistical and analytical surveys in order to improve the Site.
In addition to the various uses mentioned above, we may transfer or disclose Personal Information to our subsidiaries, affiliates and subcontractors.
In addition to the reasons mentioned in this Privacy Policy, we may share Personal Information with trusted third-party providers (who may be located in different jurisdictions around the world) for the following reasons:
- Hosting and operating our Site;
- To provide you with our services, including a personalized display of our Site;
- To store and process said information on our behalf;
- To show you advertisements and help us evaluate the success of our advertising campaigns so that we can retarget our users (where appropriate);
- To offer you marketing offers and promotional content related to our Site and our services;
- To carry out research, technical or analytical diagnoses;
We may also disclose information if we believe in good faith that such disclosure is useful or reasonably necessary to: (i) comply with applicable law, regulation, legal process, or governmental request; (ii) enforce our policies (including our Privacy Policy), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding suspected fraud or security issues; (iv) establish or exercise our rights or defend against legal claims; (v) prevent harm to the rights, property, or safety of our company, our users, you, or any third party; or (vi) cooperate with law enforcement, and/or where we believe it is necessary to exercise intellectual property or other legal rights.
User rights
You can ask:
- Receive confirmation of the processing of personal information concerning you (or a notice of non-processing of your personal information, if applicable) and access your stored personal information, as well as additional information.
- Receive a copy of the personal information you have voluntarily provided to us in a structured, commonly used and machine-readable format.
- Request the correction of your personal information that we store.
- Request the deletion of your personal information.
- Refuse the processing of your personal information.
- Request that we limit the processing of your personal information.
- File a complaint with a supervisory authority.
Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the above-mentioned rights or receive more information, please contact our data protection officer using the information provided below:
serviceclients@rbcollection.fr.
Conservation
We will retain your personal information for as long as necessary to provide our services, and as required to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined based on the type of information collected and the purpose for which it was collected, taking into account applicable requirements and the need to destroy outdated and unused information as soon as possible. In accordance with applicable laws and regulations, we will maintain records containing customer personal information, account opening documents, communications, and any other required information.
We may correct, complete or delete incomplete or incorrect information at any time and at our sole discretion.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device when you visit the site. Cookies are very useful and can be used for various purposes, including enabling you to navigate efficiently from one page to another, allowing certain features to be activated automatically, remembering your preferences, and enabling you to interact with our Services more quickly and easily. Cookies are also used to ensure that the advertisements you see are relevant to your interests and personalized accordingly, as well as to compile statistical data about your use of our Services.
The Site uses the following types of cookies:
a. "Session cookies" which are stored only temporarily during your browsing session to allow normal use of the system, and are deleted from your device when you close the browser;
b. “Persistent cookies” are only read by the Site, are stored on your computer for a specific period, and are not deleted when the browser is closed. These cookies are used when we need to recognize you on repeat visits, for example, to allow us to remember your preferences for your next login;
c. "Third-party cookies" which are set by other online services that manage content on the page you are viewing, for example, by third-party analytics companies that monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but we may associate the personal information we store about you with the information stored and obtained through cookies. You can delete cookies by following the instructions in your device's preferences. However, please be aware that if you choose to disable cookies, some features of our Site may not function correctly, and your online experience may be limited.
We also use a tool called "Google Analytics" to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, the pages they visit, etc. We use the information collected by Google Analytics only to improve the Site and its services. Google Analytics collects the IP address assigned to you on the day you visit the Site, rather than your name or any other identifying information. We do not combine the information collected by Google Analytics with any information that could personally identify you. Google's ability to use and share information collected by Google Analytics about your visits to this Site is limited by Google's Terms of Service and Privacy Policy.
Third-party information collection
Our policy only concerns the use and disclosure of the information we collect from you. To the extent that you disclose your information to other parties or websites on the Internet, different rules may apply to their use or disclosure. Therefore, we encourage you to read the terms of use and privacy policy of each third party to whom you voluntarily disclose your information.
This Privacy Policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage, including any third party to whom we may disclose your information as described in this Privacy Policy.
How do we protect your information?
We take great care in implementing and maintaining the security of the Site and your information. [Explain your security practices, for example: We use industry-standard procedures to ensure the security of the information we collect and store, and to prevent its unauthorized use. We require third parties to adhere to similar security requirements, in accordance with this Privacy Policy.] While we implement reasonable measures to protect information, we cannot be held liable for the actions of individuals who gain unauthorized access to or misuse our Site, and we make no express, implied, or other warranties to prevent such access.
Data transfer outside the EEA
Please note that some data recipients may be located outside the European Economic Area (EEA). In such cases, we will only transfer your data to those countries as approved by the European Commission as providing an adequate level of data protection, or we will establish legal agreements guaranteeing an adequate level of data protection.
Marketing
We may use your Personal Information, including your name, email address, phone number, etc., ourselves or through subcontractors to provide you with promotional content regarding services that we believe may be of interest to you.
To respect your right to privacy, we include in this promotional content the means to opt out of receiving further promotional offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.
Please note that even if you unsubscribe from receiving marketing emails from us, we may still send you other important communications by email without giving you the option to unsubscribe. These may include customer service messages or administrative notifications.
Business transaction
We may share information in the event of a business transaction (e.g., the sale of a substantial portion of our business, a merger, consolidation, or asset sale). In the aforementioned cases, the recipient or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
This site is strictly for adults. We take the protection of minors very seriously. All explicit content is intended exclusively for a mature audience. Access is prohibited for those under 18. We use age verification tools to prevent unauthorized access. By visiting this site, you confirm that you are of legal age according to the laws of your country.
Updates or changes to this Privacy Policy
We reserve the right to modify or revise this Privacy Policy periodically; material changes will be effective upon posting of the revised Privacy Policy. The latest revision will be available in the "Last Updated" section. Your continued use of the Platform following notification of such changes on our website constitutes your acknowledgment and acceptance of those changes and your agreement to abide by them.
Contact us
If you have any general questions about the Site or our collection and use of information about you, please contact us at: serviceclients@rbcollection.fr.
RBcollection
Last modified 24/03/2024